Deskripsi Pekerjaan
Join our leading fashion brand and become an integral part of our customer experience team! As an E-Commerce Customer Service representative, you'll be the face of our brand, providing exceptional support to our valued customers. We offer a competitive salary range of Rp 2.880.126 to Rp 3.972.022 per month, attractive bonuses, comprehensive health benefits, and opportunities for career growth in a dynamic fashion industry.
If you're passionate about fashion and dedicated to delivering outstanding customer service, we want to hear from you! In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless shopping experience. You'll work closely with our sales and marketing teams to enhance customer satisfaction and drive brand loyalty.
Our ideal candidate is a proactive communicator with problem-solving skills and a customer-first mindset. You'll have the opportunity to develop your expertise in e-commerce and fashion retail while contributing to our company's success. Join us in shaping the future of online fashion retail and making a difference in our customers' shopping journey.
Tonton Clothing Indonesia is committed to fostering a diverse and inclusive workplace where every team member can thrive. We value creativity, innovation, and a passion for fashion. As part of our team, you'll have access to ongoing training, professional development opportunities, and a supportive work environment.
Don't miss this opportunity to join a forward-thinking fashion brand and build a rewarding career in e-commerce customer service. Apply today and take the first step toward a brighter professional future with Tonton Clothing Indonesia!
Tanggung Jawab
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Assist customers with order placement, tracking, and returns
- Resolve product and service-related issues to customer satisfaction
- Collaborate with the sales and marketing teams to enhance customer experience
- Maintain accurate customer records and transaction information
- Identify opportunities to upsell and cross-sell products
- Participate in regular training to stay updated on products and services
- Contribute to improving customer service processes and protocols
Kualifikasi
- High school diploma or equivalent; college degree in business, marketing, or related field preferred
- Previous customer service experience, preferably in e-commerce or fashion industry
- Excellent communication skills in both written and verbal English
- Strong problem-solving abilities and attention to detail
- Proficient with customer service software and CRM systems
- Ability to work in a fast-paced environment with multiple priorities
- Basic knowledge of fashion trends and products
- Positive attitude and patience when handling customer complaints