Deskripsi Pekerjaan
Join our dynamic team as an E-commerce Customer Service Representative and become an integral part of Malaysia's growing digital marketplace. We offer a competitive salary package along with exclusive gadget discounts that allow you to stay at the forefront of technology. In this fast-paced e-commerce environment, you'll have the opportunity for significant career growth as you develop valuable skills in customer relationship management, problem-solving, and digital communication.
As a key member of our customer service team, you'll be the first point of contact for our online customers, ensuring their inquiries are addressed promptly and their shopping experience is seamless. We value your contribution and are committed to providing a supportive work environment where your professional development is prioritized. If you're passionate about customer satisfaction and eager to grow in the exciting world of e-commerce, this is the perfect opportunity for you.
Tanggung Jawab
- Respond to customer inquiries via email, chat, and phone regarding orders, products, and services
- Resolve customer complaints and issues in a timely and satisfactory manner
- Process returns, exchanges, and refunds according to company policies
- Maintain accurate customer records and update information in the CRM system
- Collaborate with other departments to ensure seamless customer experience
- Identify opportunities for process improvements and customer service enhancements
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or e-commerce environment
- Excellent communication skills in both English and Bahasa Malaysia
- Strong problem-solving abilities and patience when dealing with customer issues
- Proficiency in using customer service software, CRM systems, and Microsoft Office
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude and strong interpersonal skills
- Attention to detail and accuracy in handling customer information