Deskripsi Pekerjaan
Join our dynamic team at Kitesim Communication Sdn Bhd as an E-commerce Customer Service Representative and build a rewarding career in Malaysia's thriving digital commerce sector. We're seeking a Mandarin and English bilingual professional to deliver exceptional customer experiences across multiple channels. This full-time role offers competitive compensation and growth opportunities in a fast-paced environment where your language skills directly impact customer satisfaction and business success.
As a key member of our customer support team, you'll handle inquiries, resolve issues, and provide product knowledge to online shoppers. We value proactive problem-solvers who can maintain composure under pressure while representing our brand professionally. Our collaborative culture encourages continuous learning and skill development, making this ideal for individuals seeking long-term career advancement in e-commerce customer service.
Located at KL Eco City, this position offers excellent connectivity and a modern workspace. We provide comprehensive training and ongoing support to ensure your success. If you're passionate about bridging communication gaps and delivering outstanding service, we invite you to apply and become part of our innovative team.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in Mandarin and English
- Process orders, returns, and exchanges while maintaining accurate records
- Resolve customer complaints and escalations with empathy and efficiency
- Provide detailed product information and support for e-commerce transactions
- Collaborate with sales and logistics teams to resolve complex issues
- Update customer profiles and document interactions in CRM systems
- Identify trends in customer feedback to improve service quality
Kualifikasi
- Fluency in both Mandarin and English (written and spoken)
- 1+ years of customer service experience in e-commerce or call center
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced digital environment
- Positive attitude and commitment to customer satisfaction
- High school diploma or equivalent; relevant certifications a plus