Deskripsi Pekerjaan
Are you passionate about jewelry and delivering world-class customer service? Mydora Gold & Jewellery Sdn. Bhd. is looking for a dynamic and tech-savvy E-Commerce Customer Service Specialist to join our growing team in Perai, Penang. In this role, you will be the primary voice of our brand, ensuring every customer enjoys a seamless and delightful shopping experience across our digital touchpoints.
As an E-Commerce specialist, you will manage interactions on high-traffic platforms like TikTok Shop and Shopee, as well as direct messaging channels. We are looking for someone who is fast-paced, possesses excellent communication skills, and has a natural talent for conflict resolution and sales support. If you thrive in a digital-first environment and want to grow with a reputable name in the gold and jewelry industry, we want to hear from you!
Tanggung Jawab
- Manage and respond to customer inquiries across TikTok Shop, Shopee, WhatsApp, and official social media accounts promptly.
- Provide detailed product information, pricing, and availability to potential buyers to drive conversions.
- Handle order processing, tracking inquiries, and post-purchase support with high accuracy.
- Manage customer feedback, complaints, and returns/exchanges according to company policies.
- Maintain a high positive seller rating by ensuring clear, professional, and empathetic communication.
- Collaborate with the operations team to update product listings and inventory status when required.
- Assist in promoting ongoing sales campaigns and vouchers across digital platforms.
Kualifikasi
- Minimum SPM/Diploma in any field; fresh graduates are encouraged to apply.
- Proven experience in e-commerce customer support, social media moderation, or retail sales is highly preferred.
- Excellent written and verbal communication skills in Malay and English.
- Strong proficiency in using e-commerce platforms (Shopee Seller Centre, TikTok Shop) and instant messaging apps.
- High attention to detail, especially when handling order details and customer data.
- Ability to work independently in a fast-paced environment and handle multiple chats simultaneously.
- Customer-centric mindset with a friendly and professional demeanor.