Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for e-commerce? Much Prosperity Trading Int'L Inc. is seeking a dedicated and efficient E-commerce Customer Support Representative to join our growing team in the heart of Binondo, Manila.
In this role, you will be the face of our company, ensuring that our valued customers receive prompt, accurate, and friendly assistance. You will handle inquiries across multiple digital channels, manage order statuses, and resolve service issues to ensure a seamless shopping experience. If you are tech-savvy, possess excellent communication skills, and thrive in a fast-paced retail environment, we want to hear from you.
We offer a collaborative work culture, opportunities for professional growth, and the chance to contribute to the success of an established trading firm. Join us and help shape the future of our digital customer service excellence.
Tanggung Jawab
- Manage and respond to customer inquiries via email, chat, and social media platforms in a professional and timely manner.
- Process orders, handle returns/exchanges, and track shipments to ensure customer satisfaction.
- Provide accurate product information and technical assistance to potential and existing customers.
- Document customer interactions, complaints, and inquiries in the CRM system for reporting and analysis.
- Collaborate with the warehouse and logistics teams to resolve order fulfillment issues.
- Stay updated on product knowledge, current promotions, and company policies.
- Maintain a high standard of service quality to achieve positive customer reviews and ratings.
Kualifikasi
- College graduate or completed at least 2 years of tertiary education.
- Proven experience in customer service, preferably in an e-commerce or retail setting.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong computer literacy and familiarity with e-commerce platforms (e.g., Shopee, Lazada, Shopify).
- Ability to multitask, prioritize tasks, and remain calm under pressure.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to work on-site in Binondo, Manila.