Deskripsi Pekerjaan
Are you a digital enthusiast with a passion for hospitality? Join the dynamic team at Tijili Seminyak Hotel, a premier lifestyle hotel in the heart of Bali. As an E-Commerce Executive, you will play a crucial role in driving our online revenue and enhancing our brand presence across digital channels. We are looking for a proactive individual who thrives in a fast-paced environment and possesses a deep understanding of the digital landscape.
In this role, you will oversee the management of our Online Travel Agencies (OTAs), ensuring our listings are optimized to attract travelers. You will collaborate closely with the revenue management team to maximize occupancy rates and maintain competitive pricing strategies. Your expertise will help us connect with guests worldwide, providing them with seamless booking experiences and exceptional service from the first click.
Tanggung Jawab
- OTA Management: Oversee and optimize all Online Travel Agency channels (Booking.com, Agoda, Expedia) to ensure maximum visibility and conversion rates.
- Online Reputation Management: Monitor and respond to guest reviews across platforms to maintain a 5-star reputation and improve guest satisfaction.
- Content Management: Update hotel website content, high-resolution imagery, and virtual tours to keep the digital portfolio fresh and engaging.
- Revenue Support: Assist the Revenue Manager in monitoring market trends, analyzing competitor rates, and adjusting pricing strategies to optimize revenue.
- Digital Marketing Coordination: Support the marketing team in executing online campaigns, including social media promotions and email newsletters.
- Guest Communication: Handle online inquiries and provide accurate information to potential guests to facilitate smooth booking processes.
Kualifikasi
- Education: Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field.
- Experience: Previous experience in E-Commerce, Digital Marketing, or Hotel Revenue Management is preferred.
- Technical Skills: Proficiency in using Hotel Property Management Systems (PMS) and Online Booking Engines (OBE) or OTAs.
- Language: Strong command of English (both written and verbal) is essential; additional language skills are a plus.
- Skills: Excellent analytical skills, attention to detail, and a strong customer service orientation.