Deskripsi Pekerjaan
Are you a seasoned E-commerce professional with a passion for driving sales and operational excellence? Bodilicious is looking for a dynamic E-Commerce / Marketplace Specialist (Lead Operational & Live) to serve as the "captain" of our digital storefronts. In this role, you will be the heartbeat of our online operations, ensuring that every customer journey is seamless while leading a high-performing team to exceed our targets.
As our Lead Specialist, you will not only manage the day-to-day backend of major Indonesian marketplaces but also spearhead our live-selling initiatives. You will be responsible for system optimization, inventory accuracy, and crafting strategies that scale our brand presence. If you thrive in a fast-paced environment and have a knack for turning data into actionable growth, we want you on our team.
Tanggung Jawab
- Oversee end-to-end marketplace operations on platforms like Shopee, Tokopedia, and TikTok Shop.
- Lead and mentor the operational team to ensure high performance and SLA adherence.
- Develop and execute effective live-streaming schedules and promotional campaigns to drive conversion.
- Monitor inventory levels, coordinate with the warehouse, and manage stock replenishment cycles.
- Analyze sales reports and marketplace trends to optimize product listings and pricing strategies.
- Handle high-level customer inquiries and resolve escalations to maintain a positive store rating.
- Maintain system health and integrate updates to ensure the store operates at peak efficiency.
Kualifikasi
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 2 years of experience managing E-commerce marketplaces in Indonesia.
- Proven track record in leading teams and managing operational workflows.
- Deep understanding of marketplace algorithms and promotional tools (Flash Sales, Voucher management, etc.).
- Experience in managing live-selling sessions is a strong advantage.
- Strong analytical skills with proficiency in Excel or Google Sheets.
- Highly organized, proactive, and capable of working under pressure.
- Excellent communication and leadership skills.