Deskripsi Pekerjaan
Are you passionate about the dynamic world of e-commerce? Ban Hin Bee, a trusted retail electrical appliances brand, is seeking a dedicated and detail-oriented E-Commerce Online Operations Administrator to join our growing team in George Town, Penang. In this pivotal role, you will be the driving force behind our digital storefronts, ensuring a seamless and engaging online shopping experience for our customers.
As our E-commerce Operations Admin, your primary focus will be on flawless content execution and meticulous product listing management. You will play a crucial role in supporting our digital marketing campaigns, maintaining strict operational accuracy, and driving cross-platform optimization. We are looking for a proactive individual who thrives in a fast-paced digital environment and understands the nuances of online retail.
If you have a keen eye for detail, a passion for retail technology, and the technical know-how to keep our digital shelves fully stocked and optimized, we want to hear from you. Join us and be a key player in powering the homes of tomorrow through top-tier online service and product visibility.
Tanggung Jawab
- Manage and optimize product listings across multiple e-commerce platforms (e.g., Shopee, Lazada, official website).
- Execute digital content strategies, including uploading product images, writing compelling descriptions, and updating pricing.
- Provide operational support for online marketing campaigns, flash sales, and promotional events.
- Ensure high levels of operational accuracy in inventory management, stock keeping, and order processing.
- Monitor platform performance and implement cross-platform optimization strategies to improve search ranking and conversion rates.
- Collaborate with the customer service and logistics teams to resolve online order discrepancies and enhance customer satisfaction.
- Generate and analyze weekly reports on sales performance, platform traffic, and inventory levels to guide strategy.
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, E-Commerce, or a related field.
- Proven experience in e-commerce operations, product listing, or digital administration.
- Familiarity with major e-commerce marketplaces (Shopee, Lazada) and their seller backend systems.
- Strong attention to detail with a steadfast commitment to operational accuracy.
- Basic understanding of SEO and content optimization for e-commerce platforms.
- Excellent written and verbal communication skills in English and Bahasa Malaysia.
- Ability to multitask, prioritize workload, and work effectively in a collaborative team environment.
- Proficiency in MS Office Suite (especially Excel) and basic image editing tools is a plus.