Deskripsi Pekerjaan
Are you a data-driven professional with a passion for digital retail? Wook Mobile Commerce is seeking a highly motivated E-Commerce Operation Specialist to join our dynamic team in Jakarta Utara. As a key player in our operations department, you will be responsible for overseeing the end-to-end customer journey, optimizing product listings, and ensuring seamless platform performance to drive exponential sales growth.
We are looking for an innovative thinker who thrives in a fast-paced tech environment. You will work closely with marketing, logistics, and customer success teams to refine our digital strategy and maintain our competitive edge in the mobile commerce market. If you are ready to take your career to the next level with a supportive, growth-oriented company that values employee well-being and professional development, we want to hear from you.
Tanggung Jawab
- Manage day-to-day operations of e-commerce platforms, including product uploading, categorization, and inventory management.
- Analyze daily sales performance and traffic metrics to identify opportunities for growth and conversion optimization.
- Coordinate with the marketing team to execute promotional campaigns and maximize seasonal sales events.
- Monitor and address customer feedback and platform reviews to maintain high service standards and brand reputation.
- Collaborate with warehouse and logistics teams to ensure accurate order fulfillment and delivery timelines.
- Perform regular competitive analysis to monitor market trends, pricing strategies, and emerging platform features.
- Troubleshoot technical issues on the storefront to ensure a seamless user experience across all devices.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Management, or a related field.
- Minimum 2 years of experience in e-commerce operations, specifically within marketplace platforms (Shopee, Tokopedia, Lazada, etc.).
- Strong analytical skills with proficiency in Microsoft Excel or Google Sheets (Pivot tables, VLOOKUP).
- Proven track record of managing product listings and improving SEO rankings within marketplaces.
- Excellent communication skills with the ability to work effectively across cross-functional departments.
- Strong understanding of digital marketing principles and consumer behavior in the Indonesian market.
- Detail-oriented mindset with the ability to manage multiple projects under tight deadlines.