Deskripsi Pekerjaan
Are you a dynamic individual with a passion for e-commerce and a keen eye for operational excellence? Pandaeyes Sdn Bhd is looking for an energetic and detail-oriented E-commerce Operations Executive to join our growing team in the heart of Bukit Bintang, Kuala Lumpur. In this role, you will be the backbone of our digital storefronts, ensuring seamless operations across TikTok Shop, Shopee, and other leading marketplaces.
You will play a critical role in scaling our brand presence, optimizing product visibility, and delivering an exceptional shopping experience to our customers. If you thrive in a fast-paced environment, love analyzing data to drive sales, and are ready to take ownership of end-to-end e-commerce operations, we want to hear from you!
Tanggung Jawab
- Manage daily operations for TikTok Shop and Shopee, including product uploads, inventory tracking, and promotion settings.
- Coordinate with the livestream team to ensure seamless product inventory alignment and stock availability during live sessions.
- Monitor and analyze marketplace store performance metrics, providing actionable insights to boost conversion rates.
- Resolve customer inquiries and feedback professionally to maintain high store ratings and brand reputation.
- Execute seasonal campaign strategies, ensuring all backend configurations are set for peak traffic periods.
- Collaborate with warehouse and logistics partners to ensure timely order fulfillment and shipping efficiency.
- Conduct regular competitive analysis on pricing, trends, and marketplace algorithm changes to stay ahead of the curve.
Kualifikasi
- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Minimum 1-2 years of experience in e-commerce operations or digital marketplace management.
- Hands-on experience with TikTok Shop Seller Center and Shopee Seller Center is highly preferred.
- Strong analytical skills with proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) for data tracking.
- Excellent communication skills in English and Bahasa Malaysia to interact with vendors and customers.
- A proactive 'execution-driven' mindset with the ability to multitask in a fast-moving environment.
- Familiarity with livestreaming operational workflows is a significant advantage.