Deskripsi Pekerjaan
Are you a dynamic and results-driven E-commerce professional looking to make a significant impact? Miniso is actively seeking an experienced E-commerce Operations Manager to lead our digital retail operations in Indonesia. Based in the heart of Jakarta, this is a fantastic opportunity to join a globally recognized retail brand and drive our online sales strategy across major e-commerce platforms.
As the E-commerce Operations Manager, you will be the driving force behind our daily online store operations. You will ensure seamless customer journeys, optimize product listings, manage inventory, and collaborate with marketing teams to execute high-converting campaigns. We are looking for a strategic thinker with a hands-on approach who can analyze market trends, monitor competitor activities, and implement data-driven solutions to maximize ROI.
If you have a proven track record in e-commerce management, a deep understanding of the Indonesian digital retail landscape (including platforms like Shopee, Tokopedia, and Lazada), and exceptional leadership skills, we want you on our team. Take the next step in your career and help us bring joy and quality products to millions of online shoppers across Indonesia.
Tanggung Jawab
- Manage and oversee the daily operations of Miniso's official stores on major e-commerce platforms (Shopee, Tokopedia, Lazada, TikTok Shop).
- Monitor and maintain optimal inventory levels, ensuring accurate stock counts and preventing out-of-stock scenarios.
- Collaborate with the digital marketing team to plan and execute promotional campaigns, flash sales, and platform-specific mega campaigns.
- Analyze sales data, traffic metrics, and conversion rates to identify areas for optimization and growth.
- Ensure all product listings, descriptions, and visual assets are accurate, SEO-optimized, and aligned with brand guidelines.
- Manage customer service escalations and ensure high seller ratings and positive customer reviews.
- Stay up-to-date with the latest e-commerce trends, platform algorithm updates, and competitor strategies in the Indonesian market.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 3-5 years of proven experience in e-commerce operations, preferably within the retail or FMCG sector.
- Deep understanding of the Indonesian e-commerce landscape and platform backend operations.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Outstanding communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Proficiency in using e-commerce backend systems, Microsoft Excel, and data analytics tools.