Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for digital retail? Terang Abadi Raya is seeking a highly motivated E-Commerce Operations Staff to join our dynamic team in Surabaya. In this role, you will be the backbone of our digital storefront, ensuring that our customers enjoy a seamless shopping experience from click to delivery.
As our E-Commerce Operations Staff, you will oversee day-to-day platform management, maintain product accuracy, and coordinate closely with our logistics and marketing teams. This is a fantastic opportunity to sharpen your skills in digital commerce, inventory management, and online sales operations within a fast-paced environment. We are looking for someone proactive, organized, and ready to take ownership of our digital sales channels.
Tanggung Jawab
- Manage and update product listings, descriptions, and pricing across various e-commerce marketplaces (e.g., Shopee, Tokopedia, Lazada).
- Monitor inventory levels in real-time to prevent overselling and coordinate stock replenishment with the warehouse team.
- Process incoming orders promptly and ensure accurate documentation for logistics and shipping partners.
- Handle customer inquiries and resolve complaints regarding orders, returns, or product information with professional etiquette.
- Collaborate with the marketing team to execute promotional campaigns, flash sales, and seasonal discounts.
- Generate weekly reports on sales performance, inventory turnover, and customer feedback to drive operational improvements.
- Maintain high store ratings by ensuring consistent quality control and timely communication.
Kualifikasi
- Minimum Diploma degree in Business, Management, Communication, or a related field.
- At least 1-2 years of experience in e-commerce operations, marketplace admin, or digital sales.
- Strong proficiency in using marketplace seller dashboards (Shopee Seller Centre, Tokopedia Seller, etc.).
- Exceptful attention to detail, particularly with data entry and inventory tracking.
- Excellent communication skills in Bahasa Indonesia and basic English proficiency.
- Strong problem-solving abilities and the capacity to multitask in a fast-paced retail environment.
- Proficiency in Microsoft Office (Excel/Google Sheets) is required for data reporting.