Deskripsi Pekerjaan
Are you a detail-oriented operations professional looking to drive excellence in the electronics sector? Erablue Electronics is seeking a skilled E-Commerce Order Operations Executive to oversee our online order lifecycle. In this critical role, you will own the end-to-end order flow, ensuring seamless execution from order placement to final delivery.
As the Operations Executive, you will act as the central point of coordination between our internal teams and third-party logistics providers (3PLs). You will be responsible for managing 3PL Service Level Agreements (SLAs), resolving complex order incidents, and communicating effectively in English with international stakeholders. We are looking for a proactive problem solver who thrives in a fast-paced environment and is committed to maintaining high standards of accuracy and efficiency.
If you are ready to take ownership of our e-commerce operations and contribute to our growth, we want to hear from you.
Tanggung Jawab
- Oversee the entire order fulfillment process, ensuring accuracy and timely delivery from order receipt to final dispatch.
- Monitor and manage 3PL performance metrics against agreed Service Level Agreements (SLAs) to ensure service quality.
- Act as the primary liaison to resolve critical order discrepancies, incidents, and customer complaints.
- Coordinate closely with logistics, warehousing, and customer service teams to ensure seamless operational flow.
- Analyze order data and logistics reports to identify trends, bottlenecks, and opportunities for process improvement.
- Ensure all documentation and compliance requirements are met for international shipments.
- Communicate order status updates and logistics information to internal stakeholders and customers in English.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2-4 years of experience in e-commerce order management, logistics, or operations support.
- Strong command of the English language, both written and verbal, for coordinating with global teams.
- Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, specifically Excel.
- Excellent problem-solving skills with a keen eye for detail and a focus on data accuracy.
- Ability to work under pressure and meet tight deadlines in a dynamic, fast-paced environment.
- Experience with 3PL management and logistics software is highly preferred.