Deskripsi Pekerjaan
Are you a seasoned E-commerce expert looking to drive growth for a leading brand? JK Care Official Store is seeking a highly skilled and strategic E-Commerce Specialist to oversee our digital marketplace operations. In this role, you will be the driving force behind our online presence, ensuring seamless customer experiences, optimized product visibility, and consistent revenue growth across multiple platforms.
We are looking for a data-driven professional with a proven track record in managing high-volume marketplaces. You will work closely with our marketing and logistics teams to execute campaigns, manage inventory levels, and leverage analytics to identify market trends. If you possess deep expertise in the Indonesian e-commerce landscape and have a passion for operational excellence, we invite you to join our dynamic team.
Tanggung Jawab
- Manage end-to-end e-commerce operations across various major Indonesian marketplaces (Shopee, Tokopedia, Lazada, etc.).
- Develop and execute monthly promotion calendars to drive traffic and increase conversion rates.
- Monitor and optimize product listings, including SEO-friendly titles, descriptions, and high-quality imagery.
- Analyze daily sales reports, competitor pricing, and market trends to adjust strategies in real-time.
- Coordinate with the warehouse and logistics teams to ensure accurate inventory management and timely order fulfillment.
- Manage customer inquiries, feedback, and reviews to maintain a high seller rating and brand reputation.
- Collaborate with internal teams on paid advertising initiatives (e.g., marketplace ads, vouchers, and flash sales).
Kualifikasi
- Minimum 5-10 years of professional experience in e-commerce operations or marketplace management.
- Deep understanding of the Indonesian e-commerce ecosystem and marketplace platform tools.
- Proven ability to manage multiple store accounts simultaneously with high performance.
- Strong analytical skills with proficiency in Microsoft Excel and marketplace dashboard reporting.
- Excellent communication and problem-solving skills, with a customer-centric mindset.
- Ability to work under pressure and meet strict deadlines during major campaign periods (e.g., 9.9, 11.11, 12.12).
- Bachelor’s degree in Marketing, Business Management, or a related field.