Deskripsi Pekerjaan
Are you a digital retail enthusiast with a passion for driving sales and optimizing user experiences? Hema Medhajaya is looking for a dynamic and results-oriented E-Commerce Specialist to join our team in Tangerang. In this role, you will be the bridge between our brand and our digital platforms, ensuring that every customer interaction is seamless and every sales target is exceeded.
You will play a pivotal role in developing our digital footprint, managing partner relationships with top e-commerce marketplaces, and executing strategies that foster long-term brand loyalty. If you are analytical, creative, and thrive in a fast-paced retail environment, we want to hear from you.
Tanggung Jawab
- Manage and maintain productive relationships with e-commerce platform account managers to ensure optimal brand positioning.
- Monitor and analyze daily sales performance, traffic metrics, and conversion rates to drive continuous growth.
- Execute end-to-end campaign planning, including product launches, promotional events, and flash sales on marketplaces like Shopee, Tokopedia, and Lazada.
- Optimize product listings with SEO-friendly content, high-quality imagery, and competitive pricing to improve search rankings and user experience.
- Collaborate with cross-functional teams to ensure inventory availability and timely order fulfillment.
- Develop and implement retention strategies, such as loyalty programs and personalized customer engagement, to increase repeat purchases.
- Generate comprehensive monthly performance reports with actionable insights to improve overall e-commerce profitability.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, Communication, or a related field.
- Minimum 2 years of proven experience in E-Commerce management or Marketplace operations (Shop Management).
- In-depth knowledge of Indonesian e-commerce ecosystem and dashboard management (Seller Center).
- Strong analytical skills with proficiency in Microsoft Excel and data visualization tools.
- Excellent communication and negotiation skills to handle platform relationships effectively.
- Detail-oriented, proactive, and able to work independently under pressure to meet tight deadlines.
- Deep understanding of digital marketing trends, user experience (UX) principles, and customer journey mapping.