Deskripsi Pekerjaan
Ekle's Clinic is looking for a dynamic and results-driven E-commerce Specialist to lead our Shopee store operations. As a key member of our digital team, you will be responsible for overseeing the end-to-end online shopping experience, from catalog management to customer satisfaction. We are looking for an expert who understands the nuances of the Indonesian beauty and clinic industry, capable of driving sales through effective campaign management and strategic product placement.
You will play a pivotal role in maintaining our store's reputation, ensuring seamless logistics, and crafting promotional strategies that resonate with our target audience. If you are passionate about e-commerce growth and have a proven track record in managing Shopee Seller Centers, we would love to hear from you.
Tanggung Jawab
- Manage and optimize product listings, descriptions, and high-quality imagery to maximize conversion rates.
- Execute daily store operations including order processing, inventory tracking, and logistics coordination.
- Plan and implement Shopee-specific promotional campaigns, including flash sales, vouchers, and product bundles.
- Monitor store performance analytics and generate weekly reports on sales, traffic, and customer behavior.
- Engage with customers via Shopee Chat to provide professional service and resolve inquiries promptly.
- Collaborate with the marketing team to align social media content with e-commerce promotional calendars.
- Maintain optimal store health ratings and resolve any platform-related issues or policy violations.
Kualifikasi
- Minimum of 1-2 years experience in e-commerce management, specifically focusing on Shopee.
- Strong understanding of Shopee Seller Center tools, features, and marketing dashboard.
- Experience in the beauty, health, or clinic industry is highly preferred.
- Excellent analytical skills to interpret sales data and market trends.
- Proficient in MS Excel and basic graphic design tools (e.g., Canva) for content creation.
- Strong written and verbal communication skills in Indonesian and English.
- Ability to work under pressure and meet tight deadlines for campaign events (e.g., 9.9, 11.11).