Deskripsi Pekerjaan
Join our dynamic team as an E-Commerce Supervisor and play a pivotal role in shaping the customer experience for our growing online business. As a key leader in our customer service operations, you'll be responsible for managing and optimizing support activities across multiple e-commerce platforms. This is an excellent opportunity to make a significant impact on our customer satisfaction metrics while developing your leadership skills in the fast-paced e-commerce industry.
Located in Dasmarinas City, Cavite, our company offers a collaborative work environment where innovation and customer-centricity are valued. You'll work closely with a dedicated team of professionals committed to delivering exceptional service to our growing customer base. If you're passionate about e-commerce and have a talent for leading teams to excellence, this position offers a rewarding career path with opportunities for growth and advancement.
As our E-Commerce Supervisor, you'll have the chance to implement innovative strategies that enhance customer satisfaction, streamline processes, and contribute to our business success. We're looking for a motivated professional who thrives in a fast-paced environment and is dedicated to continuous improvement.
Tanggung Jawab
- Manage and oversee daily customer support operations across multiple e-commerce platforms
- Train, mentor, and supervise Customer Service Representatives to ensure high-quality service delivery
- Implement and maintain customer service policies and procedures aligned with company standards
- Monitor customer satisfaction metrics and implement data-driven improvements
- Handle escalated customer issues and complaints with professionalism and efficiency
- Collaborate with marketing, sales, and logistics departments to resolve complex customer issues
- Analyze customer feedback and identify trends for service enhancement
- Develop and implement strategies to enhance customer experience across all touchpoints
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum of 3-5 years of experience in e-commerce customer service management
- Proven track record of leading and developing high-performing teams
- Strong knowledge of e-commerce platforms and customer service software
- Excellent communication, leadership, and problem-solving skills
- Ability to analyze data and make data-driven decisions
- Experience with CRM systems and customer analytics tools
- Familiarity with customer service best practices and industry standards