Deskripsi Pekerjaan
Are you detail-oriented, tech-savvy, and passionate about online safety? Sutherland is looking for a dedicated Email Operations Agent to join our growing team in Taguig City. In this role, you will be at the forefront of maintaining a secure and high-quality email ecosystem, protecting users from spam, abuse, and malicious activities.
You will play a critical role in our Trust & Safety department, working closely with cross-functional teams to monitor communication flows, enforce security policies, and ensure that our platform remains a reliable space for all users. If you have a keen eye for patterns and a strong sense of accountability, this is the perfect opportunity to kickstart your career with a global leader in business process transformation.
Tanggung Jawab
- Monitor and evaluate email traffic to identify and mitigate spam, phishing, and abusive content.
- Execute Trust & Safety workflows to ensure compliance with company security standards and platform guidelines.
- Analyze data trends to proactively flag potential security vulnerabilities within the email ecosystem.
- Collaborate with engineering and security teams to improve detection algorithms and reporting processes.
- Maintain high accuracy and efficiency in resolving tickets related to account restrictions and policy violations.
- Document all findings and investigative steps clearly to support ongoing quality assurance audits.
- Communicate effectively with internal stakeholders regarding emerging threat patterns and user impact.
Kualifikasi
- Minimum of 6 months to 1 year of experience in Customer Service, Content Moderation, or Back-office Operations.
- Strong analytical skills with the ability to identify complex patterns and anomalies.
- Proficiency in web navigation, email management tools, and Microsoft Office Suite.
- Excellent English communication skills, both written and verbal.
- Demonstrated ability to handle sensitive information with a high degree of confidentiality and integrity.
- Capacity to work effectively in a fast-paced environment with shifting priorities.
- Willingness to work in rotating shifts, including weekends and holidays if required.