Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for gaming? Lewis Personnel Management is looking for a dedicated Email Support Specialist to join our high-energy iGaming team in the heart of Makati City. In this role, you will be the primary point of contact for our valued players, ensuring their inquiries are resolved with precision, speed, and professionalism.
As an iGaming Support Specialist, you will navigate the fast-paced world of online casinos, handling account queries, bonus inquiries, and technical troubleshooting via email. We are looking for someone who thrives in a service-oriented environment, possesses excellent written English skills, and can maintain a high level of accuracy while handling a steady volume of support tickets. Join a team where your contributions directly impact the player experience and operational success of our global gaming platforms.
Tanggung Jawab
- Manage high-volume inbound email inquiries from players in a timely and professional manner.
- Assist users with account-related concerns, including registration, verification, and password resets.
- Explain complex gaming promotions, bonuses, and loyalty programs clearly and accurately.
- Troubleshoot basic technical issues related to gaming platform accessibility and payment processing.
- Collaborate with internal departments to escalate complex disputes or payment inquiries effectively.
- Maintain comprehensive documentation of all interactions within our CRM system.
- Ensure compliance with all iGaming industry regulations and internal security policies.
- Contribute to the continuous improvement of support workflows by providing feedback on common user pain points.
Kualifikasi
- At least 1 year of experience in a customer service role, preferably in the BPO, iGaming, or E-commerce sector.
- Exceptional written communication skills in English, with a focus on grammar, tone, and empathy.
- Strong computer literacy and proficiency in using email support ticketing tools (e.g., Zendesk, Freshdesk).
- Proven ability to handle sensitive information with strict adherence to data privacy and security protocols.
- Highly organized with the ability to manage time effectively in a fast-paced, goal-oriented environment.
- A proactive mindset with a keen interest in the online casino and gaming industry.
- Ability to work in a shifting schedule, including weekends and holidays if required.
- Strong problem-solving skills and the ability to maintain composure during high-pressure situations.