Deskripsi Pekerjaan
Join AECOM as an Employee Services Specialist
AECOM is the worldâs premier infrastructure consulting firm, partnering with clients to tackle the most complex challenges and create legacies for generations. We are expanding our HR Shared Services team in Santa Ana, Metro Manila, and seeking a highly motivated Employee Services Specialist to deliver world-class support to our employees across the region. In this pivotal role, you will serve as the first point of contact for employee inquiries, ensuring timely and accurate resolution while fostering a positive employee experience.
You will manage employee data in HRIS, support the full employee lifecycle from onboarding to offboarding, and assist with benefits administration and payroll queries. Your meticulous attention to detail and commitment to service excellence will directly impact employee satisfaction and operational efficiency. Youâll collaborate with cross-functional HR teams to streamline processes, identify improvement opportunities, and contribute to a culture of continuous enhancement.
At AECOM, we invest in your future. We offer a collaborative environment, competitive compensation, comprehensive benefits, and clear career progression paths. Whether youâre an experienced HR professional or looking to grow your career in a global organization, this role provides the ideal platform. If you are passionate about people, data, and delivering results, we invite you to apply and make a lasting impact.
Key responsibilities include handling employee inquiries, maintaining accurate records, generating HR reports, and ensuring compliance with company policies and local labor regulations. Join us and be part of a team that is building a better world for everyone.
Tanggung Jawab
- Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, and company procedures.
- Maintain accurate and up-to-date employee records in HRIS, ensuring data integrity and confidentiality.
- Support the full employee lifecycle: onboarding, orientation, transfers, and offboarding processes.
- Assist in administering employee benefits programs, leave management, and payroll coordination.
- Generate and analyze HR metrics and reports to support decision-making and service improvements.
- Collaborate with HR teams to identify process gaps and implement efficient solutions.
- Ensure compliance with company policies, labor laws, and regulatory requirements.
- Participate in projects and initiatives focused on enhancing the employee experience and operational efficiency.
Kualifikasi
- Bachelorâs degree in Human Resources, Business Administration, Psychology, or a related field.
- At least 1â3 years of experience in HR shared services, customer service, or a related administrative role.
- Excellent verbal and written communication skills in English; fluency in Filipino is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with HRIS platforms.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Demonstrated problem-solving skills and a customer-focused mindset.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Knowledge of Philippine labor laws and regulations is an advantage.