Deskripsi Pekerjaan
Join the team at Teleperformance!
We are currently seeking a dedicated English Email Customer Service Representative to join our growing team in Sleman, DI Yogyakarta. As a global leader in Business Process Management, Teleperformance provides opportunities for professional growth and development in a dynamic work environment.
In this role, you will serve as the primary point of contact for international clients, handling incoming inquiries and providing exceptional support via email. We are looking for individuals who are passionate about customer service, possess excellent written communication skills, and are ready to work in a fast-paced setting. If you are reliable, detail-oriented, and willing to adapt to shifting schedules including weekends and public holidays, we encourage you to apply.
Tanggung Jawab
- Respond to customer emails in a professional, clear, and timely manner.
- Resolve customer issues and inquiries with a focus on quality and accuracy.
- Maintain a high level of customer satisfaction by providing accurate information.
- Log all interactions and updates into the CRM system accurately.
- Collaborate with team members to ensure consistent service delivery.
Kualifikasi
- Proficient in English (written and verbal communication).
- Previous experience in customer service is preferred.
- Strong typing skills and excellent attention to detail.
- Ability to work in shifting schedules, including weekends and public holidays.
- High school diploma or equivalent education.