Deskripsi Pekerjaan
Join Concentrix: Your Career in Customer Service Starts Here!
Are you passionate about helping people and possess excellent English communication skills? Concentrix, a global leader in customer experience solutions, is excited to invite dynamic individuals to join our team as an English-Speaking Customer Service Representative for our April intake in Cyberjaya!
At Concentrix, we believe in creating exceptional experiences for both our customers and our employees. We're looking for enthusiastic individuals who thrive in a fast-paced environment and are dedicated to providing top-notch support. If you're ready to kickstart a rewarding career in a vibrant, multicultural setting, this is the perfect opportunity for you.
As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support through various channels including calls, emails, and chats. Your ability to listen, empathize, and find solutions will be crucial in ensuring customer satisfaction and building lasting relationships. This role offers comprehensive training, a supportive team environment, and clear pathways for professional growth within a renowned international company.
Located in the heart of Cyberjaya, Malaysia's tech hub, our office boasts a modern and collaborative workspace. We offer a competitive salary package, a stimulating work culture, and the chance to develop invaluable skills that will propel your career forward. Don't miss out on this fantastic opportunity to be part of a winning team at Concentrix!
Tanggung Jawab
- Handle inbound and outbound customer inquiries professionally and efficiently via phone, email, and chat.
- Provide accurate information, troubleshoot issues, and resolve customer complaints in a timely manner.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal departments for further investigation and resolution.
- Maintain a high level of customer satisfaction by delivering excellent service and a positive attitude.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Collaborate effectively with team members and supervisors to achieve departmental goals.
- Continuously learn and stay updated on product knowledge and service offerings.
Kualifikasi
- Excellent command of the English language, both written and verbal, is mandatory.
- Minimum SPM/High School Diploma or equivalent qualification.
- Previous experience in a customer service, call center, or related client-facing role is an advantage.
- Strong interpersonal skills with a genuine desire to assist customers.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Proficient in basic computer usage and common office applications (e.g., Microsoft Office Suite).
- Demonstrated problem-solving skills and a proactive approach to issue resolution.
- Flexibility to work on rotational shifts, including weekends and public holidays, as per operational requirements.
- Malaysian citizen or possess a valid working permit for Malaysia.