Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in infrastructure and environmental solutions? AECOM is currently seeking a detail-oriented and articulate Environmental Contact Center Specialist to join our dynamic team in Santa Ana, Metro Manila.
In this vital role, you will serve as the primary point of contact for our environmental sampling programs. You will be responsible for conducting residential outreach, coordinating sampling schedules, and ensuring that property owners are well-informed about our vital environmental initiatives. We are looking for professionals who possess excellent communication skills, a high level of empathy, and the ability to handle complex scheduling tasks with precision.
At AECOM, you will be part of a team dedicated to delivering a better world. We offer a professional environment where your communication skills will be put to meaningful use, helping communities understand and participate in critical environmental safety programs.
Tanggung Jawab
- Serve as the primary liaison between AECOM and residential property owners regarding environmental sampling initiatives.
- Manage high-volume outbound and inbound calls with professionalism and clarity.
- Coordinate and schedule field sampling appointments while ensuring efficient geographic routing.
- Maintain accurate and detailed records of all outreach activities in our project management database.
- Address inquiries and resolve concerns regarding environmental sampling procedures in a timely and empathetic manner.
- Collaborate with field technicians to ensure seamless service delivery and schedule optimization.
- Prepare daily reports on outreach success rates and scheduling progress for project managers.
Kualifikasi
- Minimum of 1-2 years of experience in a contact center, customer service, or administrative support role.
- Exceptional verbal and written communication skills in English.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Proven ability to manage multiple tasks simultaneously in a fast-paced environment.
- Excellent problem-solving skills and the ability to maintain composure under pressure.
- Background or interest in environmental studies or community outreach is a significant advantage.
- Must be based in or willing to work in Santa Ana, Metro Manila.