Deskripsi Pekerjaan
Are you looking to elevate your career in the financial services sector? Hong Leong Bank is seeking a highly motivated and detail-oriented Executive - Business Channel (Operations & Customer Service) to join our dynamic team in Kuala Lumpur. In this critical role, you will be at the forefront of driving operational excellence and delivering top-tier support to our business channels and valued customers.
As an Executive, you will play a pivotal role in maintaining seamless operations, bridging the gap between back-end processes and front-line customer engagement. This is an exceptional opportunity for an aspiring banking professional to develop deep industry expertise, collaborate with cross-functional teams, and contribute to the growth of one of Malaysia's leading financial institutions.
We offer a collaborative work environment, competitive compensation, and structured career progression pathways. If you possess a passion for operational efficiency and a customer-first mindset, we encourage you to apply and grow your career with us.
Tanggung Jawab
- Manage day-to-day operations and administrative support for designated business channels.
- Deliver exceptional customer service, resolving complex queries and escalations in a timely and professional manner.
- Ensure strict compliance with internal bank policies, standard operating procedures (SOPs), and regulatory requirements.
- Collaborate with cross-functional teams to streamline business processes and improve operational efficiency.
- Prepare and analyze operational reports, tracking key performance indicators (KPIs) to drive continuous improvement.
- Support the implementation of new digital tools and systems to enhance customer experience.
- Participate in ad-hoc projects and business continuity planning as assigned by management.
Kualifikasi
- Bachelor's Degree in Business Administration, Finance, Banking, or a related discipline.
- Minimum of 1 to 3 years of working experience in banking operations, customer service, or corporate administration.
- Strong understanding of banking operations, financial products, and regulatory standards in Malaysia.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Malaysia.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new banking software.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to work independently in a fast-paced environment and manage multiple tasks effectively.