Deskripsi Pekerjaan
Join Mount Alvernia Hospital's prestigious team as an Executive in the Business Office, where you'll become the cornerstone of exceptional patient financial experiences. In this critical role, you'll orchestrate seamless billing, admission, and discharge processes while maintaining the highest standards of service excellence. Your expertise will directly impact patient satisfaction by ensuring transparent financial communications and resolving complex inquiries with empathy and precision. You'll collaborate across departments to optimize financial workflows, implement process improvements, and ensure regulatory compliance in a dynamic healthcare environment. This position offers the opportunity to advance your career in healthcare administration while making tangible contributions to Singapore's leading patient-centered care institution.
Tanggung Jawab
- Manage end-to-end patient billing cycles including insurance verification, claims processing, and payment reconciliation
- Oversee admission and discharge procedures ensuring financial clearance accuracy and documentation compliance
- Serve as primary liaison between patients, clinical teams, and financial institutions for billing inquiries
- Develop and implement process improvements to enhance financial operations efficiency
- Maintain compliance with healthcare regulations and organizational financial policies
- Analyze financial data to identify trends and recommend operational enhancements
- Train staff on billing procedures and patient financial communication protocols
Kualifikasi
- Bachelor's degree in Healthcare Administration, Business, Finance, or related field
- Minimum 3 years experience in healthcare billing or financial operations
- Proficiency in medical billing systems (e.g., Epic, Cerner) and financial software
- Strong knowledge of Singapore healthcare regulations and insurance processes
- Exceptional communication skills with ability to explain complex financial matters
- Detail-oriented with proven problem-solving abilities in fast-paced environments
- Professional certification in healthcare finance (HFMA) preferred