Deskripsi Pekerjaan
Nanyang Technological University (NTU Singapore) is seeking a dedicated and compassionate Executive, Financial Aid to join our dynamic Student Services team. In this rewarding role, you will play a critical part in ensuring that higher education remains accessible and affordable for all deserving students, regardless of their financial circumstances. By managing diverse financial assistance programs, you will directly support the academic journeys of our diverse student body.
As an Executive in the Financial Aid department, you will oversee the end-to-end administration of various financial schemes, including government bursaries, university-funded grants, donor-supported scholarships, and tuition fee loans. You will serve as a primary counselor for students seeking financial assistance, assessing their needs and providing empathetic, structured guidance. This is an exceptional opportunity for an administrative professional who thrives in a collaborative, mission-driven environment and possesses excellent communication and problem-solving skills.
At NTU, we value innovation, inclusivity, and professional growth. This position offers a highly supportive work environment where your contributions directly influence student success and well-being. If you are passionate about education, student welfare, and administrative excellence, we invite you to apply and shape a brighter future for our student community.
Tanggung Jawab
- Administer the application, evaluation, and disbursement processes for various financial aid schemes, including bursaries, scholarships, and loans.
- Provide comprehensive financial counseling and guidance to students and parents regarding available financial assistance options.
- Conduct thorough assessment of financial aid applications, verifying supporting documents and ensuring compliance with university and regulatory guidelines.
- Manage inquiries from multiple communication channels (email, phone, walk-ins) in a professional, empathetic, and timely manner.
- Collaborate with internal stakeholders (such as finance, academic registry, and student affairs) and external donors or government agencies to streamline financial aid processes.
- Maintain accurate and secure student financial records database in accordance with personal data protection policies.
- Assist in preparing periodic reports, data analysis, and presentations on financial aid distribution and trends.
Kualifikasi
- Bachelor’s degree from a recognized university in Business Administration, Social Sciences, Communication, or a related discipline.
- Minimum of 2-3 years of relevant experience in administration, customer service, or student affairs, preferably within the higher education sector.
- Strong interpersonal and counseling skills, with the ability to handle sensitive situations with empathy, tact, and diplomacy.
- Excellent written and verbal communication skills in English; bilingual proficiency is an advantage to communicate with a diverse stakeholder base.
- High level of proficiency in Microsoft Office Suite (especially Excel) and experience with student management systems (e.g., PeopleSoft).
- Detail-oriented with strong analytical, organizational, and multitasking capabilities.
- Ability to work independently as well as collaboratively within a fast-paced team environment.