Deskripsi Pekerjaan
Are you a strategic leader with a passion for operational excellence? JPMorgan Chase is seeking an experienced Expense Processing Senior Manager to join our Business Support Management team in Metro Manila. In this pivotal role, you will lead a team of Expense Facilitators, ensuring the seamless processing of global travel and expense claims while driving continuous process improvements.
As the Senior Manager, you will be the face of our T&E operations, managing complex escalations and ensuring our policies are followed to the highest standards. You will have the opportunity to leverage technology and data analytics to optimize workflows, reduce processing times, and enhance the employee experience. This is a fantastic opportunity to lead a high-performing team within a globally recognized financial institution.
Key to your success will be your ability to mentor staff, foster a culture of accountability, and collaborate cross-functionally with other departments to achieve our business goals. If you are ready to drive change and excel in a dynamic environment, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and manage a team of Expense Facilitators, ensuring high performance and professional development.
- Handle complex escalations and high-level inquiries related to expense policies and processing issues.
- Drive process improvement initiatives, automation, and optimization to enhance operational efficiency.
- Ensure 100% compliance with internal T&E policies, tax regulations, and audit requirements.
- Analyze monthly expense data to identify trends, cost-saving opportunities, and process bottlenecks.
- Collaborate with Finance, Travel, and Procurement teams to streamline the end-to-end expense lifecycle.
- Implement and utilize ERP systems (e.g., SAP, Concur) effectively to manage workflows.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
- Minimum of 5-7 years of experience in Expense Management, Travel & Expense (T&E), or Financial Operations.
- Proven track record of managing teams and handling high-volume transaction processing.
- Strong working knowledge of ERP systems, specifically SAP or similar expense management software.
- Excellent analytical skills with the ability to interpret data and drive strategic decisions.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.