Deskripsi Pekerjaan
Are you looking for a unique professional environment that values your well-being? Join PERSOL as an Experience Officer and elevate your career in a refreshing, nature-centric work environment located in the heart of Tanglin. We believe that a balanced life leads to better performance, which is why we are proud to offer an exclusive 4-day work week to ensure our team stays energized, focused, and happy.
In this role, you will be the face of our organization, providing high-quality service and seamless experiences to our diverse clientele. You will operate in an aesthetically pleasing, tranquil setting that distinguishes us from traditional corporate offices. If you are a customer-oriented professional with a passion for excellence and a desire for better work-life integration, we want to hear from you.
As an Experience Officer, your primary goal is to foster positive interactions, manage inquiries with empathy, and maintain the high service standards that PERSOL is known for. We provide comprehensive training to ensure you succeed in your role while enjoying the peace and productivity of our unique workplace.
Tanggung Jawab
- Serve as the primary point of contact for clients, providing helpful and professional assistance.
- Manage customer inquiries effectively via phone, email, and in-person interactions.
- Deliver personalized service experiences that align with organizational standards.
- Maintain a welcoming and organized environment for all visitors and stakeholders.
- Coordinate with internal teams to ensure operational efficiency and service excellence.
- Document customer feedback and report issues to management for continuous improvement.
- Assist in the smooth execution of daily administrative tasks and frontline operations.
Kualifikasi
- Minimum GCE 'N'/'O' Levels or Diploma in any discipline.
- Prior experience in customer service, hospitality, or call center roles is an advantage.
- Excellent communication skills with a friendly and empathetic demeanor.
- Strong problem-solving abilities and a proactive approach to challenges.
- Comfortable working a 4-day shift pattern, including potential weekend/public holiday shifts.
- Proficiency in basic computer applications and customer relationship management (CRM) software.
- Ability to thrive in a tranquil, nature-integrated environment while maintaining professional focus.
- Strong interpersonal skills with the ability to build rapport with diverse individuals.