Deskripsi Pekerjaan
Join PT Niaga Lautan Sejahtera as an Export Customer Service Officer and become an integral part of our dynamic logistics team. In this role, you will be responsible for coordinating export shipments and ensuring smooth booking and documentation processes. You will serve as the primary point of contact for clients, providing exceptional service and resolving any issues related to export operations.
Our ideal candidate is detail-oriented, possesses excellent communication skills, and has a strong understanding of international trade regulations. If you thrive in a fast-paced environment and have a passion for logistics, we encourage you to apply for this exciting opportunity.
At PT Niaga Lautan Sejahtera, we value teamwork, innovation, and customer satisfaction. We offer a competitive compensation package, opportunities for professional growth, and a supportive work environment. Join us in our mission to deliver exceptional export services to clients worldwide.
Tanggung Jawab
- Coordinate export shipments and ensure smooth booking and documentation processes
- Act as the primary point of contact for clients, providing exceptional service and resolving any issues related to export operations
- Prepare and review shipping documents, including bills of lading, commercial invoices, and packing lists
- Monitor shipment status and provide regular updates to clients
- Collaborate with internal teams, including sales, operations, and customs, to ensure timely delivery of shipments
- Ensure compliance with international trade regulations and customs requirements
- Maintain accurate records of all export transactions and communications
- Identify opportunities to improve export processes and enhance customer satisfaction
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- Minimum of 2 years of experience in export operations or customer service
- Strong knowledge of international trade regulations and customs procedures
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and logistics software
- Ability to work well under pressure and meet tight deadlines
- Attention to detail and strong organizational skills
- Fluency in English and Bahasa Indonesia