Deskripsi Pekerjaan
Join Maxwide Logistics Inc's dynamic logistics team as an Export Customer Service Representative and become the cornerstone of our international shipping operations. In this pivotal role, you'll serve as the primary liaison between clients and our logistics network, ensuring seamless export shipment experiences from origin to destination. You'll manage the entire lifecycle of export shipments, from initial documentation preparation to final delivery verification, while maintaining constant communication with stakeholders to resolve any logistical challenges. This position requires exceptional organizational skills and a deep understanding of international trade regulations to ensure compliance and efficiency. If you thrive in fast-paced environments and possess a passion for problem-solving, this opportunity offers a rewarding career path in global logistics.
Tanggung Jawab
- Manage end-to-end export shipment coordination for international clients
- Prepare and verify export documentation (customs forms, commercial invoices, packing lists)
- Act as primary point of contact for customer inquiries and shipment status updates
- Resolve shipping delays, customs issues, and operational disruptions
- Collaborate with freight forwarders, carriers, and customs authorities
- Maintain accurate shipment records in logistics management systems
- Proactively identify process improvements for export operations
Kualifikasi
- Minimum 2 years experience in export logistics or customer service
- Proficiency in export documentation and customs procedures
- Excellent verbal and written communication skills in English and Bahasa Indonesia
- Strong problem-solving abilities with attention to detail
- Familiarity with logistics software (e.g., SAP, Oracle SCM)
- Bachelor's degree in Logistics, Supply Chain, or related field preferred
- Ability to work under pressure and meet tight deadlines