Deskripsi Pekerjaan
Are you a skilled logistics professional looking for your next challenge? Kamadjaja Logistics, a premier company in the Manufacturing, Transportation & Logistics sector, is seeking a professional Export Customer Service Staff (Staff CS Export) to strengthen our international operations team based in Surabaya, Jawa Timur.
This is a contract-based role, offering a competitive salary complemented by an excellent benefits package and robust opportunities for career growth. We pride ourselves on fostering a diverse and inclusive work environment where every employee is empowered to excel.
Your Role:
As the key interface between our company and our international clients, you will manage all facets of the export process. From the initial customer inquiry and order entry to coordinating shipments, preparing precise documentation, and ensuring timely delivery, your meticulous attention to detail will be the cornerstone of our customer satisfaction and operational efficiency. You will navigate complex international trade regulations, manage carrier relationships, and resolve any logistical challenges that arise.
Why Join Us?
At Kamadjaja Logistics, we are committed to investing in our people. You will join a collaborative team with the chance to build a long-term career in the fast-paced world of global logistics. If you are a proactive problem-solver with a passion for international trade, we invite you to apply and become a part of our dynamic story.
Tanggung Jawab
- Act as the primary point of contact for international clients, managing inquiries and providing timely updates on order status.
- Coordinate all export shipment activities, including bookings, documentation, and carrier scheduling.
- Prepare and verify the accuracy of export documents (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, etc.).
- Ensure full compliance with international trade laws, Incoterms, and local customs regulations.
- Collaborate with internal teams (Warehouse, Finance, Operations) to ensure seamless order fulfillment.
- Monitor shipment transit and proactively resolve any issues or delays to guarantee on-time delivery.
- Maintain comprehensive records of all export transactions for reporting and audit purposes.
Kualifikasi
- Bachelor's Degree (S1) or Diploma (D3) in Logistics, Supply Chain Management, International Business, or a related field.
- Minimum 1-2 years of experience in export customer service, freight forwarding, or logistics coordination.
- Strong understanding of export documentation, customs procedures, and shipping regulations.
- Excellent verbal and written communication skills in English (additional language skills like Mandarin or Japanese are a plus).
- Proficient in MS Office Suite and experienced with ERP or logistics software systems.
- Detail-oriented, highly organized, and capable of managing multiple tasks under tight deadlines.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to work on a contract basis in Surabaya.