Deskripsi Pekerjaan
Join CIMB Niaga's dynamic team as a Field Collection Officer in Batam and play a pivotal role in our financial recovery operations. This position offers the opportunity to directly impact our institution's liquidity while building meaningful client relationships through professional negotiation and ethical debt resolution strategies. As a key member of our retail banking division, you'll navigate diverse payment scenarios while upholding CIMB Niaga's reputation for integrity and customer-centric service. The role combines field-based responsibilities with analytical tasks, requiring both interpersonal finesse and attention to financial compliance. Enjoy competitive remuneration, comprehensive training, and clear career advancement pathways within Indonesia's premier financial institution.
Your work will extend beyond mere payment collection – you'll become a trusted advisor helping clients navigate financial challenges while safeguarding the bank's assets. This position is ideal for resilient individuals who thrive in autonomous environments and possess a natural aptitude for problem-solving in real-world financial contexts.
Tanggung Jawab
- Conduct field visits to residential and commercial clients in Batam to collect overdue payments and negotiate repayment plans
- Maintain accurate digital records of collection activities, client interactions, and payment statuses
- Investigate payment discrepancies and resolve billing disputes through direct client communication
- Prepare daily collection reports highlighting trends, challenges, and actionable insights
- Collaborate with credit analysts to update client risk profiles and recovery strategies
- Adhere strictly to financial regulations and ethical collection standards during all client interactions
- Identify cross-selling opportunities for CIMB Niaga's retail banking products during field visits
Kualifikasi
- Minimum high school diploma with preference for candidates in finance, banking, or business administration
- 1+ years of experience in debt collection, customer service, or field sales roles
- Strong negotiation skills with ability to maintain professionalism in challenging situations
- Proficiency in basic accounting principles and financial documentation systems
- Valid Indonesian driver's license with reliable transportation for field operations
- Excellent Bahasa Indonesia communication skills with ability to explain complex financial terms
- Ability to work independently with minimal supervision while meeting performance targets