Deskripsi Pekerjaan
Join our dynamic team as a Field Collection Staff and become the face of our retail operations. This critical role involves visiting merchant locations to facilitate device returns while maintaining exceptional customer relationships. You will handle challenging conversations regarding product returns with a firm yet diplomatic approach, ensuring compliance with company policies while preserving positive vendor relationships. The position requires strong interpersonal skills to navigate difficult situations professionally, meticulous documentation of all transactions, and proactive problem-solving in the field. This is an ideal opportunity for individuals who thrive in fast-paced environments and possess the ability to represent our brand with confidence and integrity across Jakarta's retail landscape.
Tanggung Jawab
- Conduct field visits to merchant locations for device collection and return processing
- Communicate clearly and negotiate terms with merchants regarding return policies
- Handle difficult conversations professionally while maintaining company standards
- Document all transactions accurately and maintain detailed records
- Resolve discrepancies in returned products and escalate issues to management
- Ensure timely and efficient collection of devices according to schedule
- Represent the company professionally in all merchant interactions
Kualifikasi
- Proven experience in customer service, field operations, or retail collections
- Exceptional communication and negotiation skills
- Ability to handle difficult conversations with firm professionalism
- Strong attention to detail and documentation abilities
- Comfortable working independently in field environments
- Problem-solving skills for handling return discrepancies
- Valid driver's license and reliable transportation
- Familiarity with Jakarta retail areas preferred