Deskripsi Pekerjaan
Join RecruitFirst as a Field Service Executive (Merchant Support) and become a vital link between Singapore's merchants and seamless payment solutions. In this dynamic role, you'll be the face of our company, ensuring payment machines operate flawlessly while building lasting relationships with business owners across the island. Your expertise will directly impact merchant satisfaction and operational efficiency, making you instrumental in our mission to transform payment experiences.
This position offers the unique opportunity to combine technical troubleshooting with customer relationship management. You'll navigate diverse commercial environments, from bustling retail stores to quiet service establishments, resolving issues swiftly and educating merchants on optimal machine usage. With competitive compensation and full-time benefits, this role is perfect for proactive individuals who thrive on hands-on problem-solving and enjoy making tangible differences in business operations.
Tanggung Jawab
- Proactively support merchants across Singapore to ensure uninterrupted payment machine operations
- Diagnose and resolve technical issues with payment terminals and related equipment
- Conduct regular maintenance, calibration, and software updates for payment machines
- Build and maintain strong relationships with merchants through regular check-ins and personalized support
- Provide comprehensive training to merchants on payment system features and best practices
- Document service activities, troubleshoot reports, and escalate complex technical issues
- Collaborate with internal teams to ensure merchant requirements are met and service standards maintained
Kualifikasi
- High school diploma or equivalent; technical certifications in electronics or IT are advantageous
- Minimum 1-2 years of experience in field service, technical support, or customer service roles
- Strong problem-solving abilities with mechanical aptitude and basic technical knowledge
- Excellent communication skills in English and local dialects for diverse merchant interactions
- Valid driver's license with clean driving record for territory coverage
- Ability to work independently with minimal supervision while managing multiple service calls
- Proficiency in using mobile devices and service management software