Deskripsi Pekerjaan
Join Talent Outsourcing Channel Solutions and become part of a dynamic customer service team in Mactan, Cebu! We are seeking dedicated and detail-oriented professionals to handle financial accounts and provide exceptional service to our valued clients.
In this role, you will be responsible for managing financial account inquiries, processing transactions, and ensuring customer satisfaction. You will work in a supportive environment that prioritizes work-life balance while offering competitive compensation and genuine opportunities for career advancement.
We provide comprehensive training, performance-based bonuses, and a collaborative team atmosphere where your contributions are recognized and rewarded. If you have strong communication skills, a passion for helping others, and want to grow your career in the customer service industry, we want to hear from you!
Enjoy the benefits of working with a reputable company that values its employees and invests in their professional development. Apply today and take the first step toward an rewarding career with us!
Tanggung Jawab
- Handle customer inquiries related to financial accounts via phone, email, or chat
- Process account transactions, updates, and maintenance requests accurately
- Resolve customer complaints and issues in a timely and professional manner
- Maintain updated knowledge of financial products and services
- Document all customer interactions and maintain detailed records
- Meet individual and team performance targets and KPIs
- Collaborate with cross-functional teams to improve customer experience
- Adhere to company policies, procedures, and compliance standards
Kualifikasi
- High school diploma or equivalent; college graduates are preferred
- Previous experience in customer service or call center environment is a plus
- Strong verbal and written communication skills in English
- Basic computer proficiency and ability to learn new systems quickly
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks
- Positive attitude, patience, and strong interpersonal skills
- Willingness to work in Mactan, Cebu and accommodate rotating schedules