Deskripsi Pekerjaan
Join our dynamic customer service team at Talent Outsourcing Channel Solutions as a Financial Account Representative. We offer a competitive salary, performance bonuses, and clear pathways for career growth in a supportive environment that prioritizes work-life balance. As a key member of our financial services unit, you'll be instrumental in delivering exceptional customer experiences while handling sensitive account inquiries with precision and professionalism.
This role combines financial expertise with outstanding interpersonal skills, allowing you to resolve complex account issues while building lasting customer relationships. Our collaborative culture encourages continuous learning and professional development, ensuring you stay ahead in the evolving financial services landscape. If you're passionate about customer satisfaction and have a keen interest in financial operations, this position offers the perfect blend of challenge and growth.
We provide comprehensive training and a structured career progression framework. Enjoy competitive benefits including health coverage, performance incentives, and flexible scheduling options designed to support your personal and professional goals. Become part of our award-winning team where your contributions directly impact customer satisfaction and organizational success.
Tanggung Jawab
- Handle customer inquiries regarding financial accounts, transactions, and account balances with professionalism and accuracy
- Resolve billing discrepancies, payment issues, and account-related concerns through effective problem-solving
- Provide clear explanations of financial products, services, and regulatory compliance requirements
- Maintain detailed documentation of customer interactions and account resolutions in CRM systems
- Collaborate with internal teams to escalate complex financial issues and ensure timely resolution
- Meet performance metrics for call quality, resolution time, and customer satisfaction scores
- Stay updated on financial regulations, company policies, and industry best practices
Kualifikasi
- High school diploma or equivalent; college degree in finance, business, or related field preferred
- Minimum 1 year experience in customer service, preferably in financial services or call center environment
- Strong numerical aptitude and attention to detail when handling financial transactions
- Excellent verbal and written communication skills with ability to explain complex concepts simply
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work under pressure while maintaining composure and professionalism
- Must be willing to work flexible hours including evenings and weekends if required