Deskripsi Pekerjaan
Join The Tanglin Club as a Fitness Services Coordinator - Gym Receptionist and become the welcoming face of our premier fitness facility! We are seeking a dynamic and customer-oriented professional to manage our gym reception area, ensuring exceptional service for all members. As a key member of our team, you will be responsible for creating a positive first impression, handling inquiries, and coordinating fitness services to enhance our members' experience. The Tanglin Club offers a vibrant work environment with opportunities for professional growth and development. If you are passionate about fitness, enjoy interacting with people, and thrive in a fast-paced setting, this is the perfect opportunity for you. We provide comprehensive training and a supportive team culture that values excellence in customer service. Join us in promoting health and wellness while building a rewarding career in the fitness industry.
Tanggung Jawab
- Manage the gym reception area, welcoming members and guests with a friendly and professional demeanor
- Handle member inquiries, registrations, and facility tours effectively
- Coordinate fitness services including class bookings, personal training sessions, and equipment reservations
- Maintain accurate member records and update information in the club management system
- Assist with membership processing, payments, and billing inquiries
- Monitor gym equipment usage and ensure facilities are clean and well-maintained
- Collaborate with fitness instructors and personal trainers to support member engagement
- Uphold club safety protocols and emergency procedures when necessary
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service, hospitality, or fitness industry preferred
- Strong communication and interpersonal skills with a customer-first approach
- Proficiency in using computer systems and club management software
- Excellent organizational abilities with attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Professional appearance and positive attitude
- Basic knowledge of fitness equipment and wellness practices is advantageous