Deskripsi Pekerjaan
Are you passionate about delivering outstanding customer experiences? PERSOL is looking for a Flexi Customer Service Assistant to join our team in Novena, Singapore, on a long‑term part‑time basis. In this role you will be the primary point of contact for our customers, handling inquiries through phone, email, and live chat with professionalism and a smile. You will assist with product information, process orders, resolve issues, and maintain accurate records in our CRM system, ensuring every interaction is smooth and satisfying.
Our ideal candidate enjoys helping others and thrives in a fast‑paced environment. You will bring strong communication skills, a proactive attitude, and the ability to adapt quickly to changing customer needs. We value teamwork, integrity, and a genuine desire to provide quality service. As part of PERSOL, you will benefit from flexible scheduling, competitive pay of $17 per hour, and access to training and development programs designed to help you grow your career in the call‑centre industry.
Working with PERSOL means being part of a leading staffing solutions provider that connects talent with opportunities across Asia. Enjoy a supportive work culture, modern office facilities in the heart of Novena, and the chance to make a real impact on our customers’ daily lives.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat, maintaining a courteous and professional tone.
- Provide accurate product information, guidance, and troubleshooting assistance to resolve customer concerns.
- Process orders, returns, and exchanges accurately within the company’s order management system.
- Maintain up‑to‑date customer records and document interactions in the CRM for continuity of service.
- Collaborate with team members and supervisors to improve processes and enhance overall customer satisfaction.
- Meet individual performance targets for response time, quality, and customer feedback scores.
- Support continuous improvement initiatives by reporting recurring issues and suggesting practical solutions.
Kualifikasi
- High school diploma or equivalent; post‑secondary education in a related field is a plus.
- Previous experience in a customer‑facing role (retail, hospitality, or call centre) is advantageous.
- Proficiency in Microsoft Office and basic computer data entry skills.
- Excellent verbal and written communication skills in English.
- Strong problem‑solving abilities and a calm demeanor under pressure.
- Availability to work flexible hours, including evenings and weekends, based on business needs.
- Eligibility to work in Singapore (citizen, PR, or valid work pass).