Deskripsi Pekerjaan
Join the dynamic team at Generika Drugstore as a Franchise Operations Analyst and play a pivotal role in driving the growth and efficiency of our nationwide pharmacy network. We are seeking a highly analytical and motivated professional to oversee the operational performance of our franchise stores in the Cebu area. In this position, you will bridge the gap between corporate strategy and on-the-ground execution, ensuring that every franchise location adheres to our high standards of quality, compliance, and customer service.
As a key member of the Operations team, you will be responsible for monitoring key performance indicators (KPIs), conducting comprehensive audits, and identifying areas for process improvement. Your insights will directly influence our expansion strategies and help us deliver affordable, quality healthcare to more Filipino communities. If you are passionate about data-driven decision-making and have a strong background in retail or franchise management, we invite you to contribute to our mission.
Tanggung Jawab
- Monitor and analyze daily sales, inventory, and operational metrics across franchise stores to identify trends and opportunities.
- Ensure strict compliance with FDA regulations, company policies, and operational standard operating procedures (SOPs).
- Conduct regular field visits and mystery shopper audits to maintain service quality standards.
- Develop and update training materials and operational manuals for new and existing franchisees.
- Analyze market data to recommend optimal locations for future franchise expansion.
- Collaborate with the supply chain team to streamline logistics and ensure product availability.
- Investigate and resolve operational issues reported by franchisees to minimize downtime.
Kualifikasi
- Bachelor’s degree in Business Administration, Pharmacy, or a related field.
- 2 to 4 years of experience in retail operations, franchise management, or supply chain logistics.
- Strong analytical skills with proficiency in MS Office (Excel, PowerPoint) and data visualization tools.
- Excellent verbal and written communication skills in English.
- Ability to travel within the Cebu area for store visits and monitoring.
- Deep understanding of the Philippine healthcare landscape and regulatory environment is a plus.