Deskripsi Pekerjaan
Join our vibrant team at ANV Hospitality Group as a Front Desk Agent at our exclusive Surfcamp in Bali! This role is perfect for energetic individuals who thrive in a dynamic hospitality environment. You'll be the first point of contact for our international guests, delivering exceptional service that embodies our commitment to surf culture and tropical hospitality. Manage check-in/check-out procedures, handle reservations, and provide local expertise to enhance our guests' Bali experience. With competitive compensation and a beachside work atmosphere, this position offers growth opportunities within our expanding hospitality network. If you're passionate about customer service, surfing, and creating memorable stays, we encourage you to apply!
Tanggung Jawab
- Guest check-in/check-out procedures with warm professionalism
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with surf activity bookings and local recommendations
- Perform administrative duties including filing and reporting
Kualifikasi
- Minimum 1 year hospitality or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation management systems
- Strong problem-solving abilities under pressure
- Fluency in English and Bahasa Indonesia
- Basic knowledge of surfing and Bali attractions
- Ability to work flexible shifts including weekends
- Positive attitude with strong teamwork orientation