Deskripsi Pekerjaan
Heguru Educational Laboratory is seeking a highly motivated Front Desk and Customer Service Executive to join our dynamic team in Penang. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive first impression and ensuring smooth daily operations. This is an excellent opportunity for individuals who are passionate about customer service and want to contribute to an innovative educational environment. You will be responsible for managing reception duties, handling inquiries, and providing administrative support to ensure the efficient functioning of our educational center. We offer a competitive salary package and a supportive work environment that values professional growth and development.
Tanggung Jawab
- Manage front desk operations including greeting visitors, answering phone calls, and handling correspondence
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction
- Manage appointment scheduling and calendar coordination for staff and clients
- Perform administrative tasks such as data entry, filing, and document management
- Assist with the coordination of educational programs and events
- Maintain a clean and organized reception area
- Collaborate with team members to ensure seamless operations
- Handle basic office equipment and technology troubleshooting
Kualifikasi
- Minimum SPM or equivalent qualification with relevant customer service experience
- Excellent communication and interpersonal skills in English and Bahasa Malaysia
- Strong organizational and time management abilities
- Proficient in Microsoft Office Suite and basic office equipment
- Pleasant and professional demeanor with a customer-focused approach
- Ability to multitask and work efficiently in a fast-paced environment
- Attention to detail and problem-solving skills
- Prior experience in educational institutions is an added advantage