Deskripsi Pekerjaan
Join Heguru Educational Laboratory as a Front Desk And Customer Service Executive and become the cornerstone of our client experience! In this pivotal role, you'll be the first point of contact for visitors, parents, and students, embodying our commitment to excellence in education. You'll manage daily front desk operations including call handling, appointment scheduling, and administrative support while ensuring a welcoming and professional environment. This position offers a unique opportunity to develop exceptional communication skills and administrative expertise in a dynamic educational setting. We're seeking a proactive individual who thrives in fast-paced environments and is passionate about delivering outstanding customer service. Enjoy competitive compensation, professional development opportunities, and the satisfaction of supporting educational excellence in Johor Bahru.
Tanggung Jawab
- Manage front desk operations including visitor reception, call screening, and mail handling
- Provide exceptional customer service to parents, students, and visitors
- Schedule appointments and maintain accurate records using administrative systems
- Assist with office administration tasks including data entry and document management
- Coordinate with teaching staff to ensure smooth communication flow
- Support marketing and event coordination activities as needed
- Maintain a clean, organized reception area conducive to positive client experiences
Kualifikasi
- Minimum SPM or equivalent qualification with 1-2 years customer service experience
- Excellent communication and interpersonal skills with a warm, approachable demeanor
- Proficiency in Microsoft Office Suite and basic administrative software
- Strong organizational abilities with attention to detail and multitasking capability
- Positive attitude and problem-solving mindset in fast-paced environments
- Punctuality and reliability with professional appearance standards
- Basic knowledge of educational environments preferred but not required