Deskripsi Pekerjaan
At ARZO Hotels & Resorts, located in the vibrant Makati City business district, we are dedicated to providing exceptional hospitality. We are looking for a professional and guest-focused Front Desk Associate to join our team. As the first point of contact, you will register guests, manage reservations, and deliver detailed information about our rooms, rates, and amenities.
Your role is crucial in creating a welcoming atmosphere and ensuring seamless check-in and check-out experiences. You will handle phone inquiries, process payments, coordinate with housekeeping and maintenance, and resolve guest concerns with professionalism. This full-time position offers the opportunity to grow within the administrative and office support sector of a prestigious hotel brand.
We seek candidates with strong communication skills, a warm personality, and the ability to multitask in a fast-paced environment. Previous front desk experience is a plus, but we provide comprehensive training for the right candidate. Join ARZO Hotels & Resorts and contribute to unforgettable guest experiences while advancing your career in Makati City's thriving hospitality industry.
Tanggung Jawab
- Greet and welcome guests upon arrival, ensuring a warm and professional check-in process.
- Manage room reservations via phone, email, and online platforms, confirming details and processing changes.
- Provide accurate information about room rates, availability, hotel facilities, and local attractions.
- Process check-outs efficiently, handling billing, payments, and addressing any discrepancies.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
- Handle guest complaints and concerns promptly, escalating complex matters to management when necessary.
- Maintain accurate guest registration records and ensure data privacy compliance.
- Assist with administrative tasks including filing, correspondence, and supporting front office operations.
Kualifikasi
- High school diploma or equivalent; a degree in Hospitality, Business, or a related field is preferred.
- Proven experience as a front desk agent, receptionist, or similar role in the hospitality industry.
- Excellent communication and interpersonal skills in English; knowledge of additional languages is advantageous.
- Proficiency with hotel property management systems (e.g., Opera, Cloudbeds) and basic office software.
- Strong problem-solving abilities and the capacity to handle stressful situations with composure.
- Flexibility to work shifts, including weekends, holidays, and evenings.
- Professional appearance, a customer-centric attitude, and a high level of integrity.
- Basic math and accounting skills for accurate payment and billing handling.