Deskripsi Pekerjaan
We are seeking a highly organized and customer-focused Front Desk Associate to join the dynamic team at Primacare Dental in Makati City. As the first point of contact for our patients, you will play a crucial role in ensuring a seamless and positive patient experience. This position requires a proactive individual who excels in administrative tasks and possesses a warm, professional demeanor.
In this role, you will oversee the daily operations of the front office, managing patient flow, scheduling appointments, and handling inquiries with efficiency. We pride ourselves on providing top-tier dental care, and our front desk team is vital in supporting our medical professionals and maintaining our high standards of service. If you are seeking a stable opportunity in the healthcare industry with room for growth, we encourage you to apply.
Tanggung Jawab
- Manage patient check-in and check-out procedures with a focus on accuracy and speed.
- Schedule patient appointments via phone, email, or in-person, ensuring optimal office utilization.
- Answer incoming calls professionally, routing them to the appropriate staff members.
- Process patient payments, handle cash and credit transactions, and maintain accurate records.
- Verify and process dental insurance claims and explain coverage details to patients.
- Update and maintain patient records in the practice management system.
- Organize the front desk area and manage incoming mail and correspondence.
Kualifikasi
- High school diploma or equivalent; completion of a medical reception or administrative certification is preferred.
- Previous experience working in a medical or dental office front desk setting is required.
- Strong computer literacy, including proficiency in Microsoft Office Suite and dental software.
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively in a fast-paced, busy environment.
- Professional demeanor and the ability to handle patient inquiries with empathy and patience.
- Basic knowledge of medical or dental terminology is a plus.