Deskripsi Pekerjaan
The Front Desk Associate at Primacare Dental serves as the first point of contact for patients, visitors, and staff, playing a crucial role in creating a positive and professional experience. You will be responsible for managing the day-to-day administrative activities of our dental practice, ensuring smooth operations and exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment. As a key member of our team, you will handle patient registration, appointment scheduling, phone inquiries, and basic office tasks. The ideal candidate is organized, friendly, and committed to maintaining the highest standards of patient care and office efficiency. If you're passionate about healthcare administration and want to contribute to a patient-centered dental practice, we encourage you to apply for this rewarding opportunity.
Tanggung Jawab
- Manage patient registration, check-in, and check-out processes with efficiency and professionalism
- Schedule and confirm patient appointments using our practice management system
- Answer and direct incoming phone calls, responding to patient inquiries and concerns
- Handle patient records, ensuring accurate documentation and confidentiality
- Process insurance claims and verify patient coverage information
- Assist with basic office tasks including filing, photocopying, and correspondence
- Collect payments and process transactions accurately
- Maintain a clean and organized reception area
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in front desk or administrative support role
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Proficiency in office software and basic computer skills
- Ability to multitask and prioritize in a busy environment
- Customer service-oriented with a friendly and professional demeanor
- Knowledge of medical/dental terminology is a plus