Deskripsi Pekerjaan
Join CYTS (Philippines) Tour Limited Inc. as a Front Desk Associate and become the welcoming face of our premier tour operations in Makati City. This dynamic role blends exceptional customer service with sales expertise to deliver unforgettable travel experiences. You'll manage front desk operations, assist international and domestic clients with tour inquiries, process bookings, and promote our curated travel packages. As a key ambassador of our brand, you'll handle check-in/check-out procedures, coordinate with tour guides, and maintain accurate reservation records. We seek a professional who thrives in fast-paced environments, possesses strong communication skills, and can multitask efficiently while maintaining a polished appearance. This position offers competitive compensation, opportunities for career growth within the tourism industry, and the chance to work with a globally recognized travel company.
Tanggung Jawab
- Manage front desk operations including check-in/check-out procedures for clients
- Handle customer inquiries regarding tours, packages, and travel services
- Process bookings, reservations, and payments accurately
- Assist in sales by promoting travel packages and upselling additional services
- Coordinate with tour guides and departments to ensure smooth client experiences
- Maintain organized records of reservations and client communications
- Perform administrative tasks such as answering calls and managing correspondence
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service or front desk experience
- Excellent verbal and written communication skills in English and Filipino
- Proficiency in basic computer applications and reservation systems
- Strong organizational abilities with attention to detail
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment
- Knowledge of tourism industry an advantage