Deskripsi Pekerjaan
We are currently seeking a dedicated Front Desk Customer Service representative to join our team in Cheras, Kuala Lumpur. In this pivotal role, you will serve as the first point of contact for our organization, ensuring that every visitor and client receives a warm, professional welcome. Your primary focus will be on delivering exceptional customer service, managing the front desk reception area, and supporting the smooth flow of daily store operations. As a key member of our administrative team, you will assist with inventory restocking, manage incoming communications, and handle various clerical duties to keep our business running efficiently. We are looking for a proactive individual who thrives in a dynamic environment and is committed to maintaining high standards of service. This is an excellent opportunity for someone looking to develop their career in customer relations and office administration within a reputable company.
Tanggung Jawab
- Greet and welcome visitors warmly, managing the front desk reception area professionally at all times.
- Answer and direct incoming phone calls to the appropriate departments or take detailed messages.
- Assist customers with inquiries regarding products and services, ensuring high levels of satisfaction.
- Monitor inventory levels and restock products to maintain optimal stock availability.
- Handle incoming and outgoing mail, packages, and deliveries with accuracy and efficiency.
- Perform basic administrative tasks such as filing, data entry, and maintaining office supply records.
- Collaborate with the operations team to ensure store readiness and smooth daily workflows.
Kualifikasi
- Minimum of 1-2 years of experience in customer service, reception, or front desk operations.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong interpersonal skills with the ability to interact professionally with diverse clients and colleagues.
- Basic computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- High school diploma or equivalent qualification; diploma in business administration is a plus.
- Punctual, reliable, and possesses a positive, service-oriented attitude.