Deskripsi Pekerjaan
Join Green Poya, a luxurious eco-bamboo sanctuary in South Lombok, as our Front Desk Officer. Be the welcoming face of our sustainable paradise where nature meets elegance! This pivotal role requires exceptional guest service skills and a passion for creating memorable experiences. You'll handle check-ins/out, manage reservations, and serve as the primary liaison between guests and resort services while maintaining our commitment to eco-conscious hospitality. Our resort offers a unique work environment surrounded by lush landscapes, where your professionalism will directly contribute to our guests' tropical getaway experience. If you thrive in dynamic hospitality settings and value sustainable tourism, this is your opportunity to grow with Indonesia's premier eco-resort.
Tanggung Jawab
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash handling, and maintain financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Act as primary information source for resort amenities and local attractions
- Resolve guest concerns promptly to ensure satisfaction
- Maintain organized front desk operations and documentation
Kualifikasi
- Minimum 1 year experience in front desk or hospitality roles
- Fluency in English and Bahasa Indonesia; additional languages preferred
- Proficiency with property management systems (PMS) and MS Office
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Customer service mindset with problem-solving aptitude
- Knowledge of Lombok tourism landscape advantageous
- Commitment to sustainable hospitality practices