Deskripsi Pekerjaan
Are you a polished professional with a passion for delivering exceptional customer experiences? EA Recruitment Pte Ltd is seeking a vibrant and organized Front Desk Officer / Receptionist to join our team in the heart of Queenstown. In this pivotal role, you will serve as the first point of contact for our clients, creating a welcoming atmosphere and ensuring the smooth operation of our showroom environment.
We are looking for an individual who thrives in a customer-facing role and understands the importance of image, professionalism, and efficiency. You will be instrumental in maintaining the aesthetic standards of our showroom and ensuring that all visitors receive premium service from the moment they walk through our doors. This is an excellent opportunity for a detail-oriented professional to contribute to a dynamic work environment.
Tanggung Jawab
- Manage the front desk reception area, serving as the first point of contact for all walk-in guests and incoming calls.
- Provide high-quality customer service by addressing enquiries, directing visitors, and managing appointment bookings.
- Maintain the impeccable appearance of the showroom, ensuring displays are organized and promotional materials are current.
- Assist in the presentation and staging of display cars to meet brand standards.
- Handle general administrative duties, including document filing, office supplies coordination, and courier arrangements.
- Manage the switchboard system professionally, routing calls to the appropriate departments promptly.
- Support the sales team with administrative tasks and client follow-ups as required.
Kualifikasi
- Minimum of 1-2 years of experience in reception, front desk, or customer service roles.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A well-groomed professional appearance suitable for a showroom environment.
- Customer-centric mindset with a proactive and problem-solving attitude.
- Able to commit to a 5-day work week.
- Prior experience in the automotive or luxury retail industry is considered an advantage.