Deskripsi Pekerjaan
Are you a people person with a passion for the beauty and wellness industry? JeunEx Hair Studio, a premier hair salon located in the vibrant heart of Bukit Bintang, Kuala Lumpur, is looking for a professional and charismatic Receptionist to join our dynamic team. As the first point of contact for our valued clientele, you will play a crucial role in delivering a world-class guest experience from the moment they walk through our doors.
We pride ourselves on our high standards of service and our welcoming, stylish atmosphere. In this role, you won't just be managing a desk; you will be the face of our brand, ensuring that every client feels pampered and well-attended to. We are looking for a candidate who is not only organized and efficient but also possesses the linguistic skills to communicate effectively with our diverse local and international customers. If you are fluent in English and Mandarin and have a natural flair for hospitality, we want to hear from you.
Joining JeunEx means becoming part of a supportive team where your contribution is valued. We offer a competitive salary, a beautiful working environment in one of KL's most iconic districts, and the opportunity to grow within the beauty services sector. Whether you are an experienced receptionist or a hospitality-driven individual looking to transition into the salon industry, JeunEx Hair Studio provides the perfect platform for your career to shine.
Tanggung Jawab
- Manage and coordinate daily appointments via phone calls, WhatsApp, and walk-in enquiries.
- Greet clients warmly upon arrival and provide a professional check-in/check-out experience.
- Handle point-of-sale (POS) transactions, including cash and card payments, and daily sales reporting.
- Maintain an organized and clean reception area, ensuring it reflects the studio's premium image.
- Provide detailed information to clients regarding salon services, promotional packages, and retail products.
- Liaise with hair stylists and technicians to ensure a smooth flow of service and minimize client waiting times.
- Address client feedback or concerns with a positive and problem-solving attitude.
Kualifikasi
- Proven experience as a Receptionist, Front Desk Officer, or in a similar customer-facing role.
- Strong verbal communication skills in both English and Mandarin/Chinese are essential.
- Friendly, outgoing personality with a high level of professional grooming and etiquette.
- Basic computer literacy and comfort using salon management or booking software.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work retail hours, including weekends and public holidays.
- Minimum SPM or equivalent; a diploma in Hospitality or Tourism is a plus.